GENERAL QUERIES

Do you have a price list?

Please click the following links to view our current price lists:

Our prices can also be viewed via our member app and website.

Do you have a class timetable?

We currently offer S-FIT classes in our gym. Please click the link below to view the timetable:

Our class timetable can also be viewed via our member app and website.

For more information on how to book an S-FIT class please check out the “Attending an S-FIT class” section below.

To book a gym slot please have a look at the “Using the Gym” FAQ section on this page.

OUR MEMBER APP

What is the member app?

Our member app allows you to:

  • Book classes and slots to use the gym
  • Book a one-to-one session with a Coach
  • View and purchase membership plans
  • Access your barcode to allow entry to the gym
  • View and amend your bookings
  • Receive notifications, news and information
  • Have unique member access to various news, advice and recipes
  • Purchase items from our shop
  • View and amend your member profile
  • Add or amend your payment details

Click on the link for features of the app:

https://setantafitness.com/wp-content/uploads/2020/06/how-to-use-glofox-members-app.pdf

How do I download the member app?

Click on the “How To..” link here for a step-by-step guide:

https://setantafitness.com/wp-content/uploads/2020/06/how-to-become-a-member-via-our-app-1.pdf

I can't remember my password/my password is not working. What do I do?

If you have forgotten your password or would like a new one, please click on “forgot password” when trying to log in. You will be redirected to a new page where you will have to re-enter your e-mail address as this is the e-mail that the password reset instructions will be sent to.

If you are still have issues, please send an e-mail to info@setantafitness.com and a member of staff will help you.

I can't remember the e-mail address I should use for signing in. What can I do?

If you have forgotten your e-mail address please send an e-mail to info@setantafitness.com and a member of staff will be able to access your member account details that includes your e-mail address.

Where can I find my barcode on the app?

Go to “Bookings” on your member app and you will see a small circular barcode in the bottom right hand corner of the screen. Press this and it will enlarge so you are able to scan it every time you enter the gym.

OUR WEBSITE

I want to set up/log onto my profile on the Setanta Fitness website. How do I do this?

You can create or view your profile on the website by clicking on “Memberships” or “Timetables” and you will see a “Log in/Register” option on the page.

If you have already set up your member app, you will use the same e-mail and password for logging into your profile on the Setanta Fitness website.

If you were previously a member of Setanta Fitness and you have not yet signed up to the member app or website, you will use the e-mail you used when originally signing up at the gym and you will then select “Forgot Password” (if you need help remembering your e-mail you used or you need to update it, please contact us at info@setantafitness.com).

If you are a new member, please select “Register” and follow the instructions.

If you are having trouble signing up, please e-mail info@setantafitness.com and we will help you get it sorted.

Do I need to set up a profile on the website?

If you wish to purchase membership, book classes, book one-to-one coaching slots on the website then you will need to set up a profile.

You can also amend your profile details, enter your payment details, view and amend your bookings and membership details.

USING THE GYM

Do I need to book a slot to use the gym facilities?

Yes. At the moment we are limiting the number of people using our facilities at any one time so all gym users must book their slot to use the gym prior to turning up. You can book your slot through:

Can I use the gym if I don't have a membership?

Yes, non-members can use the gym. It costs £5 to “drop in” and use the gym facilities. Please note the above requirement that all gym users must book a slot to use the gym.

Do I need to do an induction to use the gym?

No, you are not required to complete an induction prior to using the gym. If you would like a member of staff to show you how to use the gym equipment, an appointment can be arranged – just contact a member of staff by e-mail (info@setantafitness.com) or in person.

What measures have you put in place to ensure it's safe to use the gym at this time?

We have introduced a number of measures including:

  • Equipment has been moved to a distance of 2m apart
  • Limited numbers will be allowed to use the gym at any one time. Through our member app and website, gym users can book their slot – check out the link here to see how to do this (how to book a gym slot via the app/website): https://setantafitness.com/how-to-guides/
  • An online booking and payment structure has been set up through the use of the member app and website to reduce the build up of people at reception (use the above “How to guides” link to find out more)
  • Entrance to and exit from the gym – we now have signage at the entrance/exit that instructs users to wait and give right of way to anyone on the stairs
  • Signage is displayed throughout the gym reminding users to maintain a safe distance and also encouraging the cleaning of equipment after use
  • Hand sanitisers and equipment cleaning products positioned throughout the gym
  • Reception – screening has been installed along with floor markings to ensure safe distancing for all
  • Classes will be conducted in line with government guidelines regarding shared equipment and spacing
  • Staff will be able to utilise face masks and maintain social distancing while conducting personal training sessions
  • Regular cleaning of the gym by staff

I've been told I need to scan a barcode every time I use the gym. Where can I find my barcode?

Your barcode can be found on your member’s app. This barcode can be found by tapping on “Bookings” on your app and then press on the small circular barcode to enlarge it for scanning at reception in our gym.

For guidance on how to download the app, check out guidance here: https://setantafitness.com/wp-content/uploads/2020/06/how-to-become-a-member-via-our-app-1.pdf

I need to cancel my gym slot booking - how can I do this?

You can do this via the app or website:

  • App – go to “Bookings” and you will see a list of your upcoming bookings. Tap the one you are looking to cancel and then select “Cancel”
  • Website – go to “Timetables” and then click on “Login” and enter your login details. Go to “Profile” and then select “Bookings”. Press the “Cancel” button against the booking you no longer require.

Please try and cancel as soon as you possibly can to free up your space for someone who may be on the waiting list.

MEMBERSHIP OF THE GYM

I would like to become a member of the gym. How can I do this?

There are 3 ways you can join as a member of Setanta Fitness:

I've been told I need to scan a barcode every time I use the gym. Where can I find my barcode?

Your barcode can be found on your member’s app. This barcode can be found by tapping on “Bookings” on your app and then press on the small circular barcode to enlarge it for scanning at reception in our gym.

For guidance on how to download the app, check out guidance here: https://setantafitness.com/wp-content/uploads/2020/06/how-to-become-a-member-via-our-app-1.pdf

I need to cancel my membership - how can I do this?

If you pay your membership by a single payment every month your membership will automatically expire after 1 month so you don’t need to do anything. Unfortunately we cannot refund part month’s membership but this means you are still able to use the facilities until your membership expires.

If you pay your membership on a recurring basis by direct debit i.e. it comes off your card/out of your bank automatically every month, you will need to notify Setanta Fitness in writing by e-mailing info@setantafitness.com as we will need to stop the next recurring payment from automatically happening on our membership system. Unfortunately we cannot refund part month’s membership but you are able to continue using the facilities until your membership expires.

ATTENDING AN S-FIT CLASS

What is S-FIT?

Click on the blog link below to find out more about S-FIT:

Can I attend an S-FIT class even though I have a "Gym Only" membership?

Yes you can. As you have a current membership with the gym you will benefit from 50% off the normal cost for a non-member attending an S-FIT class – as a gym member the fee is £2.50.

You must book a spot in the class in advance via our website or member app. Check out the links here for more info on how to do this:

You will also have the opportunity to try out one of our demo Myzone Heart Rate Monitor Straps during a class (subject to availability) – just ask a Coach at the class for a chance to try.

Can I attend an S-FIT class even though I'm not a member of the gym?

Yes you can. You must book a spot in the class in advance via our website or member app. Check out the links here for more info on how to do this:

The cost for a non-member to attend an S-FIT class is £5.00.

Do I need to book my slot in an S-FIT class prior to turning up?

Yes you must book your slot in a class whether you are a member or not. Our classes have a maximum capacity so in order to secure your spot you can do so via the member’s app or our website.

Check out the links here for more info on how to do this:

I've been told I need to scan a barcode every time I attend a class. Where can I find my barcode?

Your barcode can be found on your member’s app. This barcode can be found by tapping on “Bookings” on your app and then press on the small circular barcode to enlarge it for scanning at reception in our gym.

For guidance on how to download the app, check out guidance here: https://setantafitness.com/wp-content/uploads/2020/06/how-to-become-a-member-via-our-app-1.pdf

What are credits?

With some membership packages you will be allocated credits. These credits allow you to book certain classes or avail of certain items. Some of the S-FIT membership packages allow you to choose 8, 10, 12 or 15 credits and each credit is used to book a class i.e. 1 credit = 1 class.

You will be notified by e-mail when your credits have run out. You can also keep an check on the number of credits you have using your member app – just click on your profile pic in the top left hand corner and then select the credits section on the screen.

You can also view your credits on your profile on the website – just login and then select “My Membership”.

Credits will expire within 6 months from the date of purchase.

Do I need to have a Myzone Heart Rate Monitor Strap to attend the S-FIT classes?

You can participate in the S-FIT classes whether you have a monitor strap or not. If you don’t have a monitor strap, you will still receive your own S-FIT programme tracking card however you will be unable to benefit from the weekly target setting that will be done using the monitor.

If you would like to try before you commit to buying a monitor strap, we have a number of demo belts in the gym that you could utilise during a class. Just ask a member of staff when you attend a class.

I need to cancel my booking - how can I do this?

You can do this via the app or website:

  • App – go to “Bookings” and you will see a list of your upcoming bookings. Tap the one you are looking to cancel and then select “Cancel”
  • Website – go to “Timetables” and then click on “Login” and enter your login details. Go to “Profile” and then select “Bookings”. Press the “Cancel” button against the booking you no longer require.

Please try and cancel as soon as you possibly can to free up your space for someone who may be on the waiting list.

MYZONE

What is Myzone?

Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone monitors heart rate, calories and time exercising that convert into Myzone Effort Points (MEPs), with a focus on rewarding effort.

You can use this monitor within our S-FIT classes or you can use it when training on your own. It syncs with the Myzone app on your phone so you can easily get live results whilst you workout, both inside and out of the gym setting.

You can achieve your health and fitness goals with motivational support from friends through a Myzone social network and you can use Myzone Effort Points (MEPs) to give yourself motivation.

How can I get a Myzone Heart Rate Monitor Strap?

The Myzone MZ-3 Heart Rate Monitor Strap allows you to experience Myzone both in and out of Setanta Fitness. It usually costs £129.99 however to avail of a £50 discount exclusive to Setanta Fitness members, visit the following link:

https://buy.myzone.org/?lang=enGB&voucher=SETANTAUK001

Myzone will send it to you directly within 3-5 working days.

Alternatively, we sometimes have a small amount of monitors in stock and you can purchase these via the member app – just click on “Store” along the bottom of the screen and collect your monitor next time you are in the gym.

Once you receive your monitor you will then need to register your monitor and app to facility code: SETANTAUK001

What do I do when I receive my Myzone Heart Rate Monitor Strap?

You need to register your monitor with Setanta Fitness using our Facility Code which is SETANTAUK001. Here’s a YouTube video on how to register:

https://www.youtube.com/watch?v=mQUauD-ClA0

I've registered my new Myzone Heart Rate Monitor Strap. What do I do now?

Please check out these Myzone Youtube videos below for guidance on how to wear the belt, how to set up your Myzone app and other useful information:

What is the Myzone App?

Watch this Myzone YouTube video to see what the Myzone app can do:

https://www.youtube.com/watch?v=xMoY40WiuWQ

Is it safe to machine wash my Myzone strap?

Here’s some guidance from Myzone on how to safely wash your strap without damaging the sensors:  https://www.youtube.com/watch?v=NM6rbF-zMNQ

ONE-TO-ONE COACHING

How do I find out more information on One-to-One Coaching sessions?

If you are interested in one-to-one coaching sessions, you can complete an enquiry form using the link below: (link to follow shortly)

You can also view our one-to-one coaching packages by checking out the membership plans on our app or website. Click on the guides below:

How do I book a one-to-one slot with a Coach?

We have a number of membership options available that will allow you to book a slot – check out our “One to One Coaching” Membership packages on the app and website. They include the option to purchase one session or a block of 10 sessions in both Personal Training and Strength & Conditioning.

You can book a slot using your member app or website. Click on the guides below:

I'm trying to book a slot with a Coach for tomorrow but it's not letting me select the time slot.

One to one coaching slots can only be booked no later than 24 hours before the slot commences.

If you need to book a slot that is less than 24 hours before the slot commences, please contact your Coach and they may be able to manually book you in if they have availability.

What are credits?

With the One to One membership packages you will be allocated credits. These credits allow you to book a slot with a Coach i.e. 1 credit = 1 x 60 minute session.

You will be notified by e-mail when your credits have run out. You can also keep an check on the number of credits you have using your member app – just click on your profile pic in the top left hand corner and then select the credits section on the screen.

You can also view your credits on your profile on the website – just login and then select “My Membership”.

Credits will expire within 6 months from the date of purchase.

I need to cancel my booking - how can I do this?

You can do this via the app or website:

  • App – go to “Bookings” and you will see a list of your upcoming bookings. Tap the one you are looking to cancel and then select “Cancel”
  • Website – go to “Timetables” and then click on “Login” and enter your login details. Go to “Profile” and then select “Bookings”. Press the “Cancel” button against the booking you no longer require.

Please try and cancel as soon as you possibly can, no later than 6 hours before your booking commences. If you are unable to cancel via the app or website please contact your Coach or e-mail info@setantafitness.com.

Contact Us

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